Contents
Clause
- These terms
- Information about us and how to contact us
- Our contract with you
- Our goods
- Your rights to make changes
- Our rights to make changes
- Delivering the goods
- Your rights to end the contract
- How to end the contract with us (including if you have changed your mind)
- Our rights to end the contract
- If there is a problem with the goods
- Price and payment
- Our responsibility for loss or damage suffered by you
- How we may use your personal information
- Other important terms
Our terms
- These terms
1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
- Information about us and how to contact us
2.1 Who we are. We are Purple Line Limited a company registered in England and Wales. Our company registration number is 04348026 and our registered office and principal place of business is at Peninsula Business Centre, Wherstead, Ipswich, Suffolk, IP9 2BB (“We, us or our”). Our registered VAT number is 784 3995 67
2.2 How to contact us. You can contact us by telephoning our Customer Service Team at 01473 601200 or by writing to us at info@purpleline.co.uk or at our business address (see clause 2.1 above).
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods or where you have already made payment for the goods, refund you any sums you have paid to us within 7 days of notification to a bank account that you confirm to us in writing. This might be because the goods are out of stock, there are unexpected limits on our resources which we could not reasonably plan for, a credit reference we have obtained for you does not meet our minimum requirements, we have identified an error in the price or description of the goods, we are unable to meet a delivery deadline you have specified or any other reason which makes it impractical for us to accept the order.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our goods in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
- Our goods
4.1 Goods may vary slightly from their pictures. The images of the goods on our website or other marketing materials are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the goods’ display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
4.2 Packaging may vary. The packaging of the goods may vary from that shown on images on our website.
4.3 Accuracy of measurements. If we’re making or supplying the goods to measurements you provide, you are responsible for making sure those measurements are correct. To find information and tips on how to measure please contact our Customer Service Team, as specified in clause 2.2.
- Your rights to make changes
If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
- Our rights to make changes
6.1 Minor changes to the goods. We may change the goods:
(a) to reflect changes in relevant laws and regulatory requirements; and/or
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the goods.
6.2 More significant changes to the goods. We can also make more significant changes to the goods, but if we do so we will notify you and you can then contact our Customer Service Team as specified in clause 2.2 to end the contract before the change takes effect and receive a refund for any goods you have paid for in advance, but not received.
- Delivering the goods
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 When we will deliver the goods. Unless we inform you otherwise in writing during the order process, we will deliver the goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
7.3 We are not responsible for delays outside our control. If the supply of the goods is delayed by an event outside our control (including but not limited to an act of God or non-performance by suppliers or subcontractors), then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us in accordance with clause 2.2 to end the contract and receive a refund for any goods you have paid for but not received.
7.4 Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at any time during our working hours of 09:00 to 17:00 Monday to Friday but we may arrange with you for the goods to be collected at a different address or on a different date or time in which case we shall inform you of the relevant collection times and other collection arrangements.
7.5 If you are not at home when the goods are delivered. If no one is available at your address to take delivery of the goods, we will leave you a note informing you of how to rearrange delivery or to collect the goods from us.
7.6 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collection we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.7 Your legal rights if we deliver late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
7.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
7.9 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.7, you can cancel your order for any of the goods or reject goods that have been delivered late. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call the Customer Service Team on 01473 601200 or email us at info@purpleline.co.uk to arrange collection
7.10 When you become responsible for the goods. The goods will be your responsibility from the time we deliver them to the address you gave us or you collect the goods from us.
7.11 When you own goods. You will own the goods once we have received payment in full.
7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods to you. If so, this will have been stated in the description of the goods on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Reasons we may suspend the supply of goods to you. We may have to suspend the supply of any goods to:
(a) deal with technical problems or make minor technical changes;
(b) update the goods to reflect changes in relevant laws and regulatory requirements; and/or
(c) make changes to the goods as requested by you or notified by us to you (see clause 5).
7.14 We will contact you in advance to tell you we are suspending the supply of the goods, unless the problem is urgent or an emergency.
7.15 Your rights if we suspend the supply of goods. You may contact us to end the contract for any goods if we suspend them, or tell you we are going to suspend them, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the goods.
7.16 We may also suspend supply of goods if you do not pay. If you do not pay us for any goods when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of any goods until you have paid us the amounts outstanding. We will contact you to tell you if we are suspending supply of any goods. We will not suspend the supply of goods where you dispute the unpaid invoice.
- Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods repaired or replaced or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the goods, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; and/or
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.4.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any goods which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the goods or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the goods may be significantly delayed because of events outside our control;
(d) we have suspended supply of the goods for technical reasons, or notify you we are going to suspend them for technical reasons, in either case for a period of more than 30 days; and/or
(e) you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.7).
8.3 Exercising your right to change your mind ( Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)). When you buy any of our goods bought online, by mail order, over the telephone or on your doorstep, you have a legal right to change your mind within 14 days of delivery of the goods and to receive a refund.
8.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the goods are delivered and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for goods not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
- How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone. Call Customer Service Team on 01473 601200; or
(b) Email. Email us at info@purpleline.co.uk.
In all circumstances, please provide your name, home address, details of the order and, where available, your phone number and email address.
Returning goods after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must either post the goods back to us at our business address (see clause 2.1) or (if they are not suitable for posting) allow us to collect them from you. Please call Customer Service Team on 01473 601200 or email us at info@purpleline.co.uk to arrange collection. If you are exercising your right to change your mind the goods must be returned to us or made available for collection by us within 14 days of your telling us you wish to end the contract.
9.2 When we will pay the costs of return. We will pay the costs of return:
(a) if the goods are faulty or misdescribed;
(b) if you are ending the contract because we have told you of a forthcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
(c) if you are exercising your right to change your mind.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.3 What we charge for collection. If you are responsible for the costs of return and we are collecting the goods from you, we will charge you the direct cost to us of collection.
9.4 How we will refund you. We will refund you the price you paid for the goods, delivery costs are non-refundable and the purchaser remains liable for the return postage costs of returned items. The refund amount will be returned by the original method of payment. However, we may make deductions from the price, as described below.
9.5 Deductions from refunds. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this is caused by unnecessary handling of the goods by you or your failure to take reasonable care of the goods. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way or failed to take reasonable care of them, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the goods back from you or, if we are collecting the goods from you, within 14 days from the day you inform us that the goods are available for collection from you at the address to which we delivered the goods.
- Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that we need to supply the goods, or
(c) you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for goods we have not supplied but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We don’t compensate you for all losses caused by us or our goods.
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, We are not responsible for delays outside our control.
- A business loss. It relates to your use of the goods for the purposes of your trade, business, craft or profession
- If there is a problem with the goods
11.1 How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone our Customer Service Team at 01473 601200 or write to us at info@purpleline.co.uk or by post to our business address (see clause 2.1).
11.2 Summary of your legal rights. We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
In the case of goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the goods your legal rights entitle you to the following:
- up to 30 days: if your item is faulty, then you can get a refund.
- up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- up to six years: if the item can be expected to last up to six years you may be entitled to
a repair or replacement, or, if that doesn’t work, some of your money back
11.3 Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. If you are entitled to reject the goods we will pay the costs of postage or collection. Please call Customer Service Team on 01473 601200 or write to us at info@purpleline.co.uk or to our business address (see clause 2.1) to arrange collection.
- Price and payment
12.1 Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods shown is correct. However please see clause 12.3 for what happens if we discover an error in the price of the goods you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the goods at your order date is higher than our stated price, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. We accept payment with all major debit and credit cards, except American Express. You must pay for the goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.
12.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
- Our responsibility for loss or damage suffered by you
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- How we may use your personal information
14.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the goods to you;
(b) to process your payment for the goods; and
(c) if you agreed to this during the order process, to inform you about similar goods that we provide, but you may stop receiving these at any time by contacting us.
- Other important terms
15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the goods in the courts of England and Wales. If you live in Scotland, you can bring legal proceedings in respect of the goods in either the Scottish or in the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or in the courts of England and Wales.
